Start a conversation
Call or WhatsApp Ivy. Tell us whether you are exploring day care, a short stay or ongoing residential care.
FAMILY GUIDE
A clearer path
to the right care.
Practical information to help your family explore Selesa House with confidence.
GETTING STARTED
Let’s take it
one step at a time.
Arrange a visit
See the home, look at room arrangements and discuss how daily care works.
Review the care needs
Discuss personal routines, daily support, room availability and fees with our team.
Plan the next steps
Agree on the arrangement and ask the team what to prepare before your loved one arrives.
BEFORE YOUR VISIT
Questions worth
bringing with you.
A visit is your opportunity to understand the home and speak openly about your family’s needs.
- What help is needed with eating, bathing and daily routines?
- Which room and stay arrangements are available?
- How are medication routines and wellbeing checks managed?
- What meals, activities and family visits are included?
- What are the current fees and admission arrangements?
FREQUENTLY ASKED QUESTIONS
Answers for
your family.
Can we visit before making a decision?
Yes. Contact Ivy to arrange a visit so you can see the home, meet the team and discuss your questions.
What types of care and stays are available?
We offer day care, short-term stays and long-term residential care. Discuss individual care needs and current availability with Ivy.
Do you support residents with dementia or other conditions?
We offer care support for dementia and other needs described on our services page. Suitability depends on the support required and should be discussed with our team before admission.
Is there staff on duty at night?
Our leaflet lists staff on duty 24 hours a day, seven days a week, together with 24/7 CCTV monitoring.
What room options are available?
Shared, twin and single-room arrangements can be discussed with Ivy. Please ask about current availability.
How much does care cost?
Contact Ivy for current fees based on the stay, room arrangement and care required. Review the details with our team before confirming an arrangement.
Can you help with meals and personal care?
Our services include balanced meals, medication routines, laundry, housekeeping, and assistance with bathing, hygiene and eating.
How do we arrange family visits?
Contact Ivy to discuss a suitable visiting time and any arrangements needed for your loved one.
What should we prepare for the first conversation?
Consider the type of stay, assistance needed with everyday tasks, preferred room arrangement and any questions you want to discuss. Ivy can explain the next steps and documents needed.
Does the website enquiry confirm a booking?
No. The enquiry form prepares a message for you to send to Ivy through WhatsApp. A visit or stay is confirmed only after you agree the arrangements with the team.
WE ARE HERE TO HELP
Find the right care
for your loved one.
Let’s talk about your family’s needs. Arrange a visit and get to know Selesa House.